We’ve gathered the most common questions from customers like you — whether you’re measuring, ordering, or troubleshooting your new window shades, you’ll find the answers below.
Our blinds are 100% made and manufactured in Canada — right at our facility in Toronto, Ontario. When you buy from ShadeCo, your money stays in Canada, supporting Canadian jobs, local materials, and our national economy.
Do you offer free shipping?
Yes, we offer free shipping across Canada with exceptions for rural locations.
How do I measure my windows for blinds?
We recommend measuring your window carefully to ensure the blinds fit perfectly. You can find detailed instructions on how to measure your windows HERE. If you're unsure, you can also contact us for assistance. Download Measurement Guide
How do I know what size blinds I need?
To choose the correct size, you need to measure your window’s width and height. We provide detailed guidelines to help you measure correctly HERE. If you're still unsure, reach out to our customer support team. Download Measurement Guide
What types of blinds do you offer?
We offer solar shades, roller shades, cellular shades, and dual shades.
How long will it take to receive my blinds?
Delivery times typically range from 15–21 days depending on your location and order complexity. We’ll send you tracking information as soon as your order ships.
How do I track my order?
Once your order ships, you’ll find your tracking number in your account. We’ll also email it to you.
Can I change my order?
You can make changes within 24 hours of placing your order. After that, your order is in processing. If your order hasn’t shipped, we can still help with address updates.
What if my blinds are damaged or defective?
Please contact us within 15 days of receiving your order. Log into your account and submit a claim under Order History.
Do you offer a warranty on your blinds?
Yes, we offer a lifetime limited warranty covering defects in materials and workmanship under normal use. Review our warranty details here.
How do I install my blinds?
We provide detailed installation guides for each blind type. You can find installation instructions HERE.
Troubleshooting: My shade won’t go all the way up – Cordless Cellular Shade
1. Internal Cord Tangle: Look through the side for any knots or tangles. Gently pull down for slack and use tweezers to untangle. Test the shade afterward.
2. Reset the Mechanism: Pull the shade all the way down, then give a few firm tugs to reset the internal spring.
Note: If a cord is broken, log into your account and submit a problem report.
Troubleshooting: My shade won’t go all the way up – Cordless Roller, Solar or Dual Shade
Your cordless shade uses a tensioner system. Look for the adjustment wheel on the top left of the cassette:
• Turn the wheel toward you to increase tension (for loose shades).
• Turn the wheel away from you to decrease tension (for tight shades).