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Shadeco.ca Privacy Policy

Welcome! This Privacy Policy explains how Shadeco (“we”, “us”) collects, uses, stores, shares, and protects your personal information when you visit Shadeco.ca, make purchases, or communicate with us. It outlines your rights and how to reach us.

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1. Scope & Applicability

This policy applies to:

  • Your use of Shadeco.ca, our mobile site, emails, phone calls, or correspondence related to purchases or support.
  • Information received from third parties (e.g., logistics, analytics, marketing partners).
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2. Personal Information We Collect

We gather information across the following categories, directly and via third parties:

  • Identifiers: Name, contact details, account credentials, IP address, device/browser IDs
  • Contact & Transaction Data: Shipping address, order content, billing, returns, order history
  • Payment Info: Processed securely via Stripe/PayPal—no raw card data stored.
  • Usage & Behavioral Data: Site interactions, cart behavior, referring pages, cookies, beacons, analytics
  • Demographics & Preferences: Optional demographic info and inferred interests for personalization
  • Customer Support Recordings: Calls or chats may be recorded for quality and training
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3. Methods of Collection

We collect your information:

  • Directly from you (forms, orders, account registration)
  • Automated tools (cookies, pixels, server logs)
  • From service partners (shipping carriers, analytics, marketing)
  • Via customer support and communications
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4. Purpose of Use

We utilize your data for purposes including:

  • Order fulfillment, shipping updates, returns
  • Account management, measuring guidance, warranty support
  • Customer care and technical support
  • Product and website improvement
  • Marketing communications, personalization, promotions
  • Legal compliance (e.g. responding to subpoenas)
  • Security, fraud detection, dispute resolution
  • Performance analysis, inventory forecasting
  • Recruitment processes (if applying for jobs)
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5. Sharing & Disclosure

We may share your information with:

  • Service Providers: Shipping, hosting, email marketing, analytics, payment processors
  • Manufacturers: To process warranty claims
  • Advertising & Marketing Partners: To deliver ads that matter to you
  • Business Transfers: In case of mergers, acquisitions, or asset sales
  • Legal Requests: When required by law enforcement or regulation
  • Your Direction: If you ask us to share or provide data to a third party
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6. Cookies & Tracking Technologies

We use cookies, beacons, and similar tools to:

  • Enhance site functionality and remember preferences
  • Track site usage and analytics
  • Personalize content and advertising
  • Support third-party ads and social media links

You can control cookies via browser settings—though doing so may reduce site performance.

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7. Data Security & Retention

We keep personal data while your account is active, as necessary for legal compliance or business needs. We protect your data using:

  • Secure SSL/TLS encryption
  • Industry-standard secure hosting and firewalls
  • Password protection
  • Regular reviews of access controls

Though we strive to secure your information, no system is infallible—please help us by safeguarding your passwords and devices.

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8. Your Rights

You may:

  • Access, review, or correct your account information by logging in or contacting us.
  • Withdraw consent, unsubscribe from marketing emails anytime via the unsubscribe link.
  • Request data deletion, subject to legal retention requirements (e.g., tax, warranty).
  • Opt-out of interest-based advertising via your account, email prefs, or third-party tools.
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9. Children’s Privacy

Our services are not intended for anyone under 13. We do not knowingly collect data from children under 13. If you believe we have such data, please contact us.

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10. Updates to This Policy

We may update this policy to reflect changes in our practices or legal requirements. When significant updates occur, we’ll post them here and notify registered users via email.

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11. Contact Information

Questions or requests? Reach out to our Privacy Officer:

  • Mail: Shadeco, PO Box 2503, Battleford, SK S0M 0E0
  • Phone: +1 306‑480‑8035
  • Email: privacy@shadeco.ca

Last Updated: July 11, 2025